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Citizen-Friendly Services

LPG is a dominant cooking fuel of urban population and also, steadily penetrating in rural areas replacing other traditional sources of fuel which included fire wood, cow dung, ...

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Citizen-Friendly Services

LPG is a dominant cooking fuel of urban population and also, steadily penetrating in rural areas replacing other traditional sources of fuel which included fire wood, cow dung, coal, etc.

There are nearly 17 crore LPG consumers in the country with average refill of 35 lakh cylinders per day. The reach of LPG connections as well as providing timely services to the consumers has always kept in pace with the technological innovations. Provision of timely services and attending the grievances of the consumers continues to be critical for consumers’ satisfaction.

Available Web as well as Mobile phone based applications are extensively used to enable the new customers to get LPG connections and the existing customers to avail services. The Ministry has been taking all measures to leverage the Digital India initiative to make it more consumers friendly.
Presently, following citizen friendly services are being offered for the prospective and existing LPG consumers.

•Book Cylinder through IVRS -– allows consumer to book refill through their registered mobile number.
•Track Refill – It’s both Web and App based facility which shows consumer last 3 booking & delivery date
•Know Your Distributor –Web based facility provides distributor name, address, contact no , Sales officers name & email id
•Talk to Us – connects to call centre managed round the clock.
•Request for 2nd cylinder – allows consumer with single cylinder connection to request for additional cylinder.
•Mechanic Service – allows consumer to register request for mechanic service.
•Surrender connection – allows consumer to register request for surrendering connection.
•Rate your distributor – allows consumer to rate distributor on 5 service parameters, which enables the consumer to ascertain the quality of services provided by the distributor.
•Bank Detail – allows consumer to update Bank details for becoming Cash Transfer Complaint to avail the subsidy under ‘PaHal’ scheme.
•Opt out of Subsidy – provides option to ‘GiveItUp’ of LPG subsidy.
•Feedback Status – allows consumer to check status of any feedback submitted earlier

Ministry further wants to bring new innovations/improvement in services provided with an aim to enhance ‘quality’ of the services provided and transparency in transactions. Therefore, suggestions/creative inputs are solicited from the all the stakeholders on improving the services using communication platforms.

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Rajiv Khattar's picture

Rajiv Khattar 1 year 1 month ago

Sir Bringing in the citizens of India under voter list is an important task, Election commission make the voter inclusion more easier, just like PAN card, the applicant should apply on a portal, and then send hard copy by post and in case they wish to get the cards back by courier they should pay charge and get it at their residence, this will bring in more simplicity as today lot of people do not want to visit Election commission office locally because of various factors known to all rgds Rajiv