Suggestions are invited for improvements in Customs Processes

Suggestions are invited for improvements in Customs Processes
Start Date :
Aug 31, 2016
Last Date :
Sep 16, 2016
00:00 AM IST (GMT +5.30 Hrs)
Submission Closed

Central Board of Excise and Customs (CBEC) is a part of the Department of Revenue under the Ministry of Finance, Government of India. It deals with the tasks of formulation of ...

Central Board of Excise and Customs (CBEC) is a part of the Department of Revenue under the Ministry of Finance, Government of India. It deals with the tasks of formulation of policy concerning levy and collection of Customs & Central Excise duties and Service Tax, prevention of smuggling and administration of matters relating to Customs, Central Excise, Service Tax and Narcotics to the extent under CBEC's purview.

The current Customs Business Services are being catered through a set of independent applications;CBEC now envisages an integrated platform for providing services through a single application. The new application is envisioned to be built as a high-end futuristic platform which is robust and scalable.

CBEC invites suggestions to improve upon the Customs Business Services namely Cargo Clearance, Courier clearance, Postal clearance, SEZ – Customs clearance, Passenger clearance and Baggage clearance.

We request you to provide your valuable suggestions for improvement in the following:

- Cargo Clearance
- Courier
- Postal
- SEZ- Customs Clearance
- Baggage Clearance
- Passenger Clearance


-The last date for submitting suggestions is 15th September 2016
-Please restrict your comments to 1000 characters. In case your comments exceed 1000 characters, please upload your suggestions as a pdf document.
-The nature of suggestions should be in form of improvements in the current Business Processes
-The suggestions submitted will be reviewed by competent authorities before considering incorporating the same into the new integrated platform scope if found required.

Showing 203 Submission(s)
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shanmugaiah R 7 years 5 months ago

Fix iwcome tax slab in the following . Upto 5lak 5% 4 .10laks 10%,15laks 15%, 20laks and above max 20%. Because people started thinking against the govt. If the income is more than 100 cr there should not be sny interest. On their deposits
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Nimish Pradhan 7 years 5 months ago

Sea Customs in Gujarat State Vadinar & Mundra port are most. They demand no less than 30 cartons on the ship. The ship's agent, immigration & port health are all in concert. This gives the country a vary bad name. The above officials make India look worst than Nigeria

Sujeet Verma_2
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Sujeet Verma 7 years 5 months ago

We are an exporter & our comments for customs improvements. Complication while receiving DBK through EDI, certain data i.e Container #/Seal # & Size to be updated by customs dept. Formally called as “Stuffing/EGM error”. Even after required documents are submitted after multiple times by us, same issue is not resolved at CFS.Major shipping bills are pending for DBK processing b’coz of this update. Pls review is the same required for DBK process? Pls look into this for further resolving the issue

Pramod Kumar Srivastava_5
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Pramod Kumar Srivastava 7 years 5 months ago

We are the Custodian of ICD Durgapur, to facilitate export by land route to Benapole via Petrapole CBEC issued circular no 18/2002 to avoid delay for waiting at Boarder, the sprit to give priority of export originating from ICD/CFS, Kolkata Custom Preventive has issue letter to DM Barasat requesting to allow but this has been not followed. Purpose of writing to you are as follow:
Why District Administration did not follow the CBEC instruction.The purpose of issuance of circular get defeated
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Pritam Dahiya 7 years 5 months ago

My first suggestion that IEC be issued by customs department and not by DGFT. There are large no. of fictitious IEC which are issued by DGFT which claim a huge amount of drawback on bogus exports. Therefore, issuance of IEC be integrated with Customs EDI system.
2. the importer/exporter should declare the account of AD bank with which they intend to bring the foreign remittances.
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Bhargav Sura 7 years 5 months ago

Please make sure the custom officer do not ask for bribe. Most of the times they harass common people for electronic equipment such as cameras or video cameras that are brought for personal use. I had an experience of this from a custom's officer at Mumbai airport. They take travelers' passports away. This is not right and illegal.

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Srikar Ananthula 7 years 5 months ago

1. Making sure the security clearance is asap using technology & aadhar
2. Scanning of bags at checkin counter rather than opening the bags when custom officer feel like opening, Why should a officer check when I was not there?
3. I request govt to please not to ask to open the bag and take out LAPTOP, PHOTO CAM before security check. Can't this checking done when those items are in bag ? It eats all the time , even u think of each person has to wait 5 min for all this, its huge.