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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
App Wala
App Wala 6 years 1 month ago
नमस्कार सर, मैंने हर एक राष्ट्र के व्यक्तीने क्या कारना चाहिये वो सविस्तर रूप से यहा बताया हैं अगर हम सब मिलके इसका काटेकोर पालन करते है तो सब समस्या का निवारण होगा. एक बार जरुर पढे : https://hindudharmainfo.blogspot.com/2019/12/hindu-dharma-visheshta.html
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Debashis Ghosh
Debashis Ghosh 6 years 1 month ago
Its totally ridiculous to visit Aadhar centre to rectify our details. I think, Aadhar portal should have all kinds of things where we can correct our details or update our details by providing others documents. Secondly, if there is any problems and we want to connect any person from your department, we never can able to connect. So fix this problem as soon as possible.
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SIVAKUMAR A R
SIVAKUMAR A R 6 years 1 month ago
sir. 1. please link the land details with adhar. 2. voter id with adhar. 3. give subsidy for senior citizens to worship the famous temples once in two year interval. 4.Take measures findout the gold deposits with each individual. 5. Abolish all the curreny more than Rs-200/- denomination. 6. take measures to control the NGOs fund ftom abrode...
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Anju Upadhyay
Anju Upadhyay 6 years 1 month ago
Each one of us are like building block game hence even if one block is placed wrong the whole structure will come down. What ever measure we take or implement it can only be effective when we work as team and are aware of DO AND DONT’S.Public grievances portal can only work properly when person on other hand take effective measures without any fear.It should fast to meet the requirements and full its motto, or else it would like drop of water in sea.
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ANUPAM KAUL
ANUPAM KAUL 6 years 1 month ago
Dear Sir , what is the point in sharing views if we do not get any response. I have written issues related to Digital india and scams . there is no response . Digital is happening but without any ground work . Take fast tag. whether a farmer having vehicle will able to do it . So for some time system needs to work together till there is zero people who are not using fast tag. I am technocrat , i am for technology . But technology for the people . Now come to digital
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YourNameAsha Krishnan
YourNameAsha Krishnan 6 years 1 month ago
Citizen greavenses should be solved fast and without giving difficulty to citizen. Now steps have started by digital methods in villages & panchayats. All people use smart phones so provision should be there to personally give complaint to the authority. I personally put before the govt. to takes steps to help private sector employees to get their benefits. Rules are there ,but nobody checks whether it is activated in the private sector. One person can't do anything in the fear of loosing job.
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THOTA SESHA SAYANA REDDY
THOTA SESHA SAYANA REDDY 6 years 1 month ago
VERY GOOD INITIATIVE BY THE GOVERNMENT..MAKING STATE AGENCIES CITIZEN-FRIENDLY...STILL MANY OF THE CITIZENS ARE UNAWARE OF THIS POLICY AND ALSO MANY ARE DIGITAL ILLITERATES...,VOLUNTEERS FROM THE UNIVERSITIES AND THEOTHER EDUCATIONAL INSTITUTIONS HAVE TO BE TRAINED AND ENCOURAGED WITH CERTIFICATIONS..SO THAT THEY CAN TAKE THIS POLICY TO THE GRASSROOT LEVEL..FULFILLING THE TARGETS OF THE POLICY..I ALSO APPRECIATE THE FEEDBACK MECHANISM..REALLY A GOOD WAY OF IMPLEMENTING THE PUBLIC POLICY..
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VISHWAMBHAR NATH MISHRA
VISHWAMBHAR NATH MISHRA 6 years 1 month ago
I do not know what to do, where to go.I posted my grievances on narendra modiji app but nothing happened?I shall be pleased if some new mechanism is in place and our grievances are addressed.with thanks-VNMishra 7565890882
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Comments (1)
Shah Darshan
Shah Darshan 6 years 1 month ago
Respected sir, Grievance is most useful for people..it is most beneficial and perpetual.. for this many people save their life at his own will and able to fight against crime..
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