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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
ಪ್ರವೀಣ್ ಉಪ್ಪಿ3
ಪ್ರವೀಣ್ ಉಪ್ಪಿ3 6 years 1 month ago
* Erica Erica I know Mary Kay Cecilia Bartoli need an umbrella going to work at Amazon metabolic a Great America. Canada animal then I'm going to kill you but it was a sinner. need an umbrella motobecane rata Blanca. Canada unemployment Sofia Vergara what about lucky
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MOHINDAR
MOHINDAR 6 years 1 month ago
पी जी पोर्टल पर शिकायत का निपटारा देर से होता है और कस्टमर केअर सपोर्ट नही करता
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Archana Pawar
Archana Pawar 6 years 1 month ago
R/sir it seems that some officers not pay attention on complaints. It should strict or viral video by social media if ignorance happen. Some officers offer bribe by peon for this toll free no. Facility must be available.
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Kumar Kumaresan
Kumar Kumaresan 6 years 1 month ago
CPGRAMS PGPORTAL is helpfull to the citizens by taking action with coordination of the departments to solve their complaints. But local area people not supported to solve real problems for getting money. So need to do improve and give solutions direct.
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Haleshwarreddy
Haleshwarreddy 6 years 1 month ago
the public grievances should be like the public should be encouraged to come share their problems and the proper committee should be set up to look in this matter and immediate action is necessary
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Vigneshwaran C
Vigneshwaran C 6 years 1 month ago
CPGRAM Complaints are forwarded to the Culprits itself so it becomes useless of making any corruption complaints Higher authorities are no way bothered on corruption complaint Thereby CPGRAM is useless and waste of time and effort
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official Gourav
official Gourav 6 years 1 month ago
Grievance process should make simple and easy so that each individual can do that whether it is of any society high or low ,any age group ,or it is well educated or not they can also do . Government should make some department for this who takes care of undertaking this whole work. So this will lead to proper functioning and for freedom of people in our country
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Susanta Kumar Pattnaik
Susanta Kumar Pattnaik 6 years 1 month ago
Grievence addressal should be base on a 1.elite group committee who are responsible for community empowerment and dealings on people benefits. 2. a MP , supreme Court Justice and good number of beurocrats panel to deal with national issues from local committee and addressal if in form of priority base and a symptom of mass move in peoples benefits should fetch for a conservative change. 3.Statewise District panel and state panel, now district panel 1.GP level committee and block level committee.
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