MADAD is an effort of the Ministry of External Affairs (MEA) to extend a helping hand to Indians abroad requiring consular assistance.
MADAD allows direct registration of the grievances by the members of the public and effective monitoring of the grievance handling process thereafter, until it is redressed.
MADAD incorporates several innovative features such as flexible architecture to handle a variety of grievances, linking of similar grievances on the basis of passport number to avoid duplication, automatic escalation and enhancement of priority, provision for a call centre in the future to handle telephonic queries, and colour-coded dashboards for easy assessment and monitoring.
The link to the website is http://www.madad.gov.in/AppConsular/welcomeLink
New initiatives like MADAD are being implemented by Ministry of External Affairs to better address consular needs of people through our Missions/Posts abroad. Do you feel these have helped people and led to improved delivery of services? We invite your views/suggestions.
