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Consultation on need to send free printed bills to postpaid users of mobile and landline services

Start Date :
Nov 19, 2018
Last Date :
Dec 25, 2018
00:00 AM IST (GMT +5.30 Hrs)
Submission Closed

The current provision of Telecommunication Tariff (46th Amendment) Order, 2008 mandates the Telecom service providers to provide hard copy of bill to its post paid subscribers of ...

The current provision of Telecommunication Tariff (46th Amendment) Order, 2008 mandates the Telecom service providers to provide hard copy of bill to its post paid subscribers of mobile and landline service free of cost. However, if any customer opts for receipt of the bill through e-mail, instead of hard copy, the service provider can supply the same after obtaining explicit consent from the subscribers.

TRAI has received representations from the Telecom Service Providers and their associations, MPs and MLAs to review extant provisions of sending printed bills to post paid users of mobile and landline services amid changing mobile usage relating to cutting of trees for paper used in printing phone bills.

However, since consumers form an important segment of stakeholders on this issue, it has therefore, been decided by the Authority to hold a public consultation to have views of all the stakeholders, in the matter so that a holistic approach could be adopted to address this important issue. For TRAI, consumer’s interest remain an issue of prime importance and remains committed to safeguard their interest.

A copy of consultation paper is attached herewith for your kind perusal with a request to offer your valuable feedback on the issue.

Showing 311 Submission(s)
Maheshkumar Agrawal
Maheshkumar Agrawal 6 years 9 months ago

For the post-paid customers, Mobile & Landline bills should be sent thru' sms only, and reminders sent every weekly, and at least twice in the last week before the due date. It'll save a lot of unproductive & costly human effort which can be used more productively elsewhere. Also, it'll save paper & environment.

Satya Prakash Verma
Satya Prakash Verma 6 years 9 months ago

offcours sir ... Keep the digital pace to transform india digitally by sustaining the optimism inclusively

Tanmoy Kumar  Bharati
Tanmoy Kumar Bharati 6 years 9 months ago

Modiji, I am a general citizen & I have no money. But You and amit shah don't know, what had happened in 2014 lok sava election, for which BJP won with absolute majority & got 284 seats.Is Amit shah over confident.Nature doesn't give chance again and again.BJP,Modi Amit shah,RSS,Media are a company in totality. They think that If we invest money on political campaign, then winning will happen. They doesn't know,how to run country,which results in a people's revolution.You are detached from us

Shubhendu Mazumdar
Shubhendu Mazumdar 6 years 9 months ago

New joiners, will have to compulsory enroll into the soft copy of the bill through email or app. No provision of hard copy should be provided to them. Now, the discount offer should be closed within a year and then, need to analyse the remaining count of customers, who still need hard copy and telecommunication company need to send their representative to train the customer related to soft copy of bill and its respective payment method. This is how we will be able to stop the wastage of paper.

Shubhendu Mazumdar
Shubhendu Mazumdar 6 years 9 months ago

The telecommunication company has the database of their respective customers. Now, they have to filter the data with respect to the following parameters:
1. Age of the customer
2. Mode of payment received in last 6-12 months

Now, based on the above filter, they can propose a discount (the cost incur in preparing and delivering the hard copy of bill to customer) on bill. Now, those who will avail the same, the hard copy of the bill option will get close for them permanently.

Pandurangaiah s v
Pandurangaiah s v 6 years 9 months ago

it should be a choice to customer to receive hardcopy or soft copy of the statement or bill. I prefer getting softcopy as i have e mail is and internet acces. when this is not the same with everyone this must be an option. also opertors can encourage consumers to opt for sof tcooy by porividing incentive for this. it could be token of 5 or 10 Rupees.

manu chaturvedi
manu chaturvedi 6 years 9 months ago

THERE IS NO NEED TO SEND .HARD COPY OF BILL .THIS PROCESS IS WASTE OF TIME,MONEY AND ENVIROMENT.
SENT BILL BY EMAIL OR SMS.
GOOD DECISION

shiva
shiva 6 years 9 months ago

बात बहुत ठीक है पर हर व्यक्ति आज भी ऑनलाइन नही है जहाँ तक बात है कागज बचाकर पेड़ बचने की तो बात बहुत बढ़िया है यह पर यह कर सकते है कि अगर आपका email है तो आपको बिल ईमेल पर ही आएगा बाकी ओर उसकी सूचना आपको आपके मोबाइल पर sms के द्वारा मिल जाएगी बाकी बचे लोगो हार्ड कॉपी भेज दी जाए.

Neerajsharma
Neerajsharma 6 years 9 months ago

save trees all private companies ordered to work online save trees

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