There is no security guard, CCTV camera at most of PSU bank ATM. Sometimes the ATM doors are not working. Anyone can enter without any security verification. If ATM connectivity fails then it takes one day to restore. That says how the PSU bank is serious about their customers.

The NPAs have increased so much that its very hard to recover. More over willfull defaulters have increased. One has money but they are not willing to repay. Mallya is just one example. Strong rules and regulations should be made. Reforms are needed. I dont understand till when will we carry the burden of the british made rules. Not only in banking case. Thirdly most improtant point the employees are crushed because the number of employees are less. conti.....

The grievance, feedback and suggestion portal of PSU bank need to improved and seriously followed. From my personal experience in state of Odisha, Cuttack city, Tangi Branch , whenever you write a mail to any branch or officer then you will never get a response. Forget about auto acknowledgement. Same is customer care. These no never connected and if connected no one response properly and doesn't resolve your issue. I don't understand why PSU bank has given so many emails and no in their site.

The nationalised banks have become sick because they are too many in number. Merging of the banks is very important. Our banks are not able to compete with the foreign banks. There should be only 4 gov banks. purvi bhartiya bank with HQ at Kolkata, paschimi bhartiya bank Hq atMumbai, Uttari bhartiya bank with hq at Delhi and Dakshini Bhartiya bank with HQ at Chennai. after the merger the banks will become strong and they will be able to compete with foreign banks. conti.....

For betterment of PSBs first the bank should empower their staff and train them as a professional, minimum government maximum governance policy to be implement in banking while appointment of top executive in banks and sanctioning a bulk loan to corporates. The HR policies in PSBs is poor I.e. Appraisal system and pay structure it has to be revised as per international standard, top appointment from industry not only from same banks, technology in banking should be upgraded and secured.

Good Evening. Introducing Myself, I am N.S.Prakash, Working as an Accountant in a reputed Hotel. All the facilities are good as per my knowledge/I have seen, but the case of deposits, we have to wait for long time until No. will comes. All PSB's can introduce the cash deposit machines to make the customers easy cash deposit facility alongwith counters, which I have not seen yet.

Non techno-savy staff should be either offer to complete basic course of bank related work or asked to resign from the job and give opportunity to young generation.

Banks works is increasing day by day due to bank computerization and less staff. avoiding all this pressure of work the banker is doing his work with honestly and calmly and give their customer full satisfactory services and made customers happy. but according to bankers ability and status they are not happy with their salary. when banker will happy only then they will give happiness to customers. why there is differences in salary of PSU bank and central govt. as both are working for govt. therefore my special request to you that please arrange the salary pay same as central govt. if salary improve the performance of the employee then this will automatically and definitely improve the performance of the banks.

PSU Bank should use IOT (Internet of Things), digital platform, mobile platform to increase their efficiencies and be reachable to every other persons. They should think their customer first and maintain their values like private banks. There should be proper review and performance audits by governments to find out root cause of various issues.

We need to remove old people who has served more 20 years and offer them VRS. There should be new young generation people recruited who can co-op with latest technologies and automated banking systems. The best example is State Bank, PNB bank at any remote small town and village areas where people don't know the use of computer and they are just doing in their own way without bothering banking customers.