Please find attached the suggestions of a regular Public Sector Bank customer.

i) There should be only 3 tiers for sanctioning loans i.e., Branch, Regional Office & HO. Having more number of intermediary layers leads to unwarranted delay. ii) Concept of Credit Committees and Credit Processing Cells needs to be reviewed. (iii) A Committee may be set up to study the various policies and procedures adopted different banks in sanctioning loans, discretionary powers for sanction at each level, uniform system of documentation, repayment period, time norms for sanction etc.

There should be specific time norms for sanction of loans at various levels. Movement of proposal from Branch>Regional Office>Zonal Office>Circle Office>Head Office and return on the same route for replying queries takes considerable time. More delay causes anxiety additional burden to the applicant due to cost escalation. Decision should be given to applicant within 30 days, irrespective of the level of the sanctioning authority.

a) Hon’ble Prime Minister’s policy of ‘Minimum Government, maximum Governance’ to be implemented in Banks since the No. of Senior Executives appears to be more in Banks compared to the business levels. b) Cross Deputation of officers from other Banks should be restricted to 10%. At present over 90% of the Senior Executives (DGM & above cadre) in Associate Banks are from other Banks. People from same Bank knows pulses of the area and Bank, needs of customers and can better motivate their staff.

Introduce 5 days a week banking and decent wage revision as it is affecting the health of employees and customers can also be forced toward tech-savvy products(thereby reducing cost and increasing rural penetration).

My idea is to form a PSU Bank Governance Board to consolidate operations, infrastructure, resources, technology for its participant banks and to offer services, products in a collaborative manner through all of its participant banks. Banks will continue to operate as independent body along with opting to be a partner to BGB, if they plan so. Details are attached.

As per the latest reviews almost all public sector banks are in high risk. Many who got the loan from the banks are not repaying the loan. Mainly the Big personalities and the Business mans. Many Diverting the loan amount and showing loss and not paying the loan by Monotorium or etc.... SO the banks should take the owners property even if the company is in loss. Government Should allocate the Education loan in the Budget, Should not force the Banks to give. As many are not get re-payed,

The present system of banking in India needs to be revamped and 3 types of banks needs to be created by consolidating / amalgamating the existing banks. Stringent laws and deposit information beaurea needs to be created for containing the rising NPA. Some core activities of banks should be outsourced to reduce the transaction cost and operating expenses. the training and transfer policy should be changed to increase the efficiency. Suggestions for this are given in detail in the attached pages

The present system of banking in India needs to be revamped and 3 types of banks needs to be created by consolidating / amalgamating the existing banks. Stringent laws and deposit information beaurea needs to be created for containing the rising NPA. Some core activities of banks should be outsourced to reduce the transaction cost and operating expenses. the training and transfer policy should be changed to increase the efficiency. Suggestions for this are given in detail in the attached pages

DISBURSEMENT TO PLANT SUPPLIER AGAINST PLANT & MACHINERY iii. A visit to some customer of the supplier of plant and machineries need to be undertaken to understand the after sale service of the supplier, in case the cost of plant of machineries is more than Rs. 25 lacs from one supplier.