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Department of Administrative Reforms and Public Grievances

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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :

Nov 02, 2019

Last Date :

Dec 05, 2019

23:45 PM IST (GMT +5.30 Hrs)

Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)

MANIKANDAN P 6 years 1 month ago

i think it is needed and this idea is very excellent there's no doubt at all but only think is any group of people made some uncertainty to diverting our entire attention in specific location then there involving unusual task against people

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LINGESWAR PATEL 6 years 1 month ago

In my idea you develop a software which through hear all the issues and try to solve that problem or issue. It just not only for adults men and women but effect children, adolescent also and that app should be PUBLIC GRIEVANCE MISSION. THANK YOU

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Siddhant Punjabi 6 years 1 month ago

I think the design and layout of the website must be improved and it should be hosted in many regional languages also. There should be more options in the lists to empower citizens to launch the complain in the right category and there should be multiple departments which should look into the matters and a report must be generated timely to alert the citizens about the progress of resolution for their complaints. There should be a newsletter also which should be released every month about this.

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Rudresha N 6 years 1 month ago

so many areas are not yet under the cctv cirviavalence. The clearity of camera also place a vital role to identify victims. In education constitution and law has to be added which help to maintain rules. Parents has to take extra care to teach children what's right and what's wrong.

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waghmare haribhau 6 years 1 month ago

DEAR respt.PM greetings! nowadasy people are crying for onion prices hike,but actually this onion is not with farmers .it is with traders or stokist. who can make manmade demand supply gap and sell it. to reduce this if your good office can increase the subcidy for Kandachal( onion storage fascility ) for farmers , so there will be abundant stock for whole year as well as farmers can benefit. thanks with regards Haribhau waghmare. progressive farmer parbhani maharashtra

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chinu kumari 6 years 1 month ago

india me cctv camera bus show off ke liye na lage uske recording to monitor kiya jaye agar cctv camera ka monitoring hoti to india me itni durghatnaye nhi hoti

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deepak kumar yadav 6 years 1 month ago

Mere new India me Jo 26 ko hua ye na ho to plz baan all crime episodes. And bad movies. Ooh bache galat nahi h ooh mitti h jisse es samaj ne dala koi ladki road PR nikalti h bar admi dekhta h or bad me social media me pure banane ki kossis karta mujhe galat na samjhe ye do din ka media social sides h PR root tak koi nahi jata so sorry but plz sir baan all crime side plz hamable request. I am also very sad Jo bhi hua PR realty me achha lagta h social media me nahi fake

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parameswari k 6 years 1 month ago

the raise in mobile phone rates has put people in a dump situation. if common people should be cared by your govt the phone Bill's should not raise.may be I'd a person speaks for more that 10 minutes or 20 minutes the slab should raise.or for internet you may raise.pl revise the new policy of raising rates in mobile phones.

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vaibhav shukla 6 years 1 month ago

I have my self raised an issue on cpgrams portal Registration no GOVMP/E/2019/04421, the response was out of jurisdiction. you should make arrangements for effective redressal or transfer of complaints.

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Nazeer Mulla 6 years 1 month ago

A web based Centralized Public GrievanceRedress and Monitoring System (CPGRAMS) has been designed and implemented in all the Ministries / Departments of Government of India. A customized software with local language interface has also been designed for the state governments. This software is calledCPGRAMS - States

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