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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Sudhir Kumar
Sudhir Kumar 6 years 5 months ago
I will share a live instance as to show how CPGRAMS is INEFFECTIVE. IBA and Bank Managements manipulated Industry Level Agreement while formulating Pension Regulations to deny Pension to Resignees with 20+ years of service. When all efforts to remedy the tragic injustice failed, I lodged a complaint with CPGRAMS. CPGRAMS forwarded the same to the Bank and CLOSED the complaint. The Bank again DENIED pension. So, my problem remains as it is. Is the role of CPGRAMS is just being a courier agency?
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Aravind Rao Rachakonda
Aravind Rao Rachakonda 6 years 5 months ago
My dear PM i have one idea to increase government revenue i am working in Malaysia most NRI's wanted to invest their money in land purchases where as government will get income only during registration, but now a days people afraid to buy lands due to land grabbers, i would like to suggest every government should secure their lands and charge some fees yearly from land owners if government do this people definitely invest their money.
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Comments (1)
S SRIMATHY
S SRIMATHY 6 years 5 months ago
CPGRAMS Portal is a good idea but in reality people use it for petty issues rather than in larger public interest. Grievance of same nature and by the same person is being uploaded in the portal irrespective of being redressed. Such type of repeated grievances should not be allowed to be uploaded. In any matter every one cannot be satisfied, there may be grievance to one or two, but for them larger public interest should be out weighed.
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Vishvendra Singh Mawai
Vishvendra Singh Mawai 6 years 5 months ago
AAJ MODI JI KE TIME ME HAR GRAM ME SADAK KA NIRMAN HO CHUKA HAI LEKIN MERE GRAM ME AAJ BHI SADAK NAHI HAI TO ME APSE NIVEDAN KARTA HU KI MERI PRARTHNA SWIKAR KARE AUR SADAK BANAYE VISHVENDRA SINGH GURJAR GRAM - AKHODIYA POST - SUMEL TEH. - BAMANWAS DIS. - SAWAI MADHOPUR RAJASTHAN (322214) HAMARE DWARA JO JANPRTINIDHI CHUNE GAYE WO HAMARI SUNTE NAHI HAI BOLTE H DEKHTE H KARTE H AAJ TAK 70 SAAL HO GAYE YE SUNTE SUNTE
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Dr B MuralidharaRao
Dr B MuralidharaRao 6 years 5 months ago
The concept grivence is wrong. It is imposible to solve because every Govt implimentations of new developing ideas follow more than dozen of grivence /citizen. Any changes in governence should be properly studied and impimented by requierd facilities ,training and awaeness may reduce inconvienience to public. It is also better to consult specialist in the field. eg Aadara card : Is it for Financial purpose /identification. If so what isPANcard /epic card ? Citizen card with all information best
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Mohammad Kazim Mohammad hafiz Shaikh
Mohammad Kazim Mohammad hafiz Shaikh 6 years 5 months ago
INDIA ME HAR ZAGA PE ATM MACHINE HE JISA UPIYOG JANTA AJ KE TIME ME KAR RAHI HE LIKIN HAR ZAGA ATM ME PESH NAHI HOTA HE YA TO FEER MACHINE KARAB HOTI HE JISSE JANTA KO TAKIF HOTI HE OR FEER BANK ME JAKAR CAEK KE SATH RAKAM KADNI PADTI HE OR WO BI APNA TIME DEKAR OR SARKAR KEHATI HE DIGITAL YESH KARO JAY HIND JAY BAHRAT
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PRINCE KUMAR KUSHWAHA
PRINCE KUMAR KUSHWAHA 6 years 5 months ago
Mobile Application with better user interface to achieve a better user experience will make it more friendly to citizens.
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