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Department of Administrative Reforms and Public Grievances

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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :

Nov 02, 2019

Last Date :

Dec 05, 2019

23:45 PM IST (GMT +5.30 Hrs)

Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)

Mohammad Kazim Mohammad hafiz Shaikh 6 years 1 month ago

Sir government Institutions get funds from various sources but still its sad and frustrating to know that faculties and students don't get the reimbursement or refund for the registration fees for publication of paper in National or Internal Journals. An small amount can still be affordable by faculties and students, but In good Scopus Index journal, Professional society Journals where amount is very large, there also reimbursement is not given. Not everyone can afford to go attend conferences

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Mohammad Kazim Mohammad hafiz Shaikh 6 years 1 month ago

idea for how to get a sided emergency vehicle- In our country, any emergency vehicle is never given side and people try to drive their vehicle forward. I suggest that every emergency vehicle should have a dash bord camera next to it. When the vehicle will go anywhere in the emergency and will not give any side to that vehicle, then all this will be recorded in that camera and the number plate of the moving vehicle will be visible in that camera & later identifying the owners of such vehicle....

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soumyadeep sahoo 6 years 1 month ago

1. Every family should be given 3000 indirectly through NGO's or other organizations... 2. To plant minimum 100 trees for each family... 3. Only for Bpl families...except them other should be given subsidized options... 4. Agroforestry methods should be followed (e.g-miyawaki method) 5. For this a lot of small scale industries will be created... 6. App should be created for verification with fingerprint of minimum 2 members of that family.. this is the only way to save bharata in 5 yrs..

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Mohammad Kazim Mohammad hafiz Shaikh 6 years 1 month ago

Categorize the Grievance into Self, Social and Society with High, Medium and Low priorities and map the corresponding Ministries. 2. Grievance submission option for offline mode and non-tech savvy person. People should be able to submit their grievance through pre-printed post cards and letters. And also should be able to submit voice and video recordings in support of their grievances. Kiosks be available in all Panchayats, Post Office, Railway Station and Major Bus terminus.

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Mohammad Kazim Mohammad hafiz Shaikh 6 years 1 month ago

Make passport, driving licence, all India tax for vehicles no state taxes or transfered vehicles again new taxes, caste certificate, adhaar, pan card, 50 years validity. 2. Only driving licence for commercial vehicles all other Indians no driving licence required 3. Remove pan, caste and income certificate, all other health profiles, socio profiles etc link everything to adhaar.

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Mohammad Kazim Mohammad hafiz Shaikh 6 years 1 month ago

Most people grievances relate to 1. Land, water, air pollution issues which is group in nature 2. About govt schools infra, slum areas housing drainage and food. 3. About roads, infra, health, transport, tribal and backward areas,. 4. About jobs, support machinery, credit, disability. Old age, destitute, women driven families etc So first govt Dept's reduce corruption and increase its responsibility than only grievances will be solved and divide bigger states to make govt reach closely

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Mohammad Kazim Mohammad hafiz Shaikh 6 years 1 month ago

.महो., जिस विभाग से सम्बंधित शिकायत आई है, उस शिकायत के सही पाऐ जाने पर, उस विभाग के अधिकारियों पर भी कार्यवाही होना चाहिए, जिस विभाग ने संबंधित शिकायत को हल करने मे लापरवाही की, क्योंकि आई हुई शिकायत उस विभाग ने हल क्यों नहीं की, क्योंकि कोई भी शिकायत ऊपर तभी जाती है, जब नीचे बैठे अधिकारी भ्रष्ट हो जाते है और वह किसी भी शिकायत को हल करने मे भेदभाव करते है

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Mohammad Kazim Mohammad hafiz Shaikh 6 years 1 month ago

The portal need to be popularlize on large scale. The common masses have a belief that Govt. is creating a portal looking into large prospective of benefiting Public Grievences but the implementing agencies work hard to dismantle the system by making excuses in terms on inquiries. A strong and stringent mechanism should be put in place wherein the grievences is to be handled in a maximum of 7 days and any failure may lead to stringent action against any indiscipline in handling.

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Mohammad Kazim Mohammad hafiz Shaikh 6 years 1 month ago

CPGRAMS एक ऐसा पोर्टल है जो पब्लिक के अनेक समस्याओं का समाधान करता है इस प्रकार के पोर्टल राज्य सरकारों के भी होने चाहिए और प्रत्येक विभाग को इसके प्रति जवाबदेह बनाना चाहिए ताकि लोग जो भी इस पर शिकायत करें उनकी निष्पक्ष जांच की जाए और जांच उपरांत जो भी दोषी हो उसके खिलाफ भी कार्यवाही होनी चाहिए ताकि सभी सरकारी कर्मचारी गलती करते हुए डरें और पब्लिक की समस्याओं का समाधान तत्परता से करें हमें सभी सरकारी कर्मचारी को पब्लिक के प्रति जवाब दे बनाना होगा और इस पोर्टल को और अधिक व्यवहार में लाना होगा

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Mohammad Kazim Mohammad hafiz Shaikh 6 years 1 month ago

. Drinking eater is the biggest concern in Tamil Nadu. Comparing with neighboring states had constructed more dams and improved ground water level. People are not aware of Rain water harvesting. 2. Amendment in motor vehicle act was not followed properly. nowadays no fines for not using helmets, over speeding. pl implement it strictly.

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