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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Susanta Kumar Pattnaik
Susanta Kumar Pattnaik 6 years 1 month ago
Grievence process should be on peoples voice, opinions and sharing count. Grievence should be in a decentralized form. Grievence addressal should be from people issues and community base. Peoples participation in the national endurance and programs should be noted. Grievence addressal should be on priority to issue base. Social education should be spread on grievence and it's benefits. Awareness campaign and seminars, workshops and sharing are allowed for future amendments.
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Saparya Suresh
Saparya Suresh 6 years 1 month ago
Please find the file attached in which I have detailed my views. CPGRAMS is a great initiative and the government's efforts to streamline and strengthen it is really appreciable. Thank you for the initiative. I would like to bring up the importance of eduacting the public towards using this oppurtunity effectively. Most often in our country, citizen are not aware of their rights and benefits which plays major role in ineffectivess many of the government initiatives. Kindly consider my views.
mygov_157552932262098541.pdf
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Dharanidharan Bhushanaratnam
Dharanidharan Bhushanaratnam 6 years 1 month ago
The public grievances not solved and giving solution for the problems more than ten percent are not eligible to continue in that post They must be sent out and efficient person posted there all government website must maintain FAQ of the peoples day to day function and have contact us to provide required information for the people The grievances of individual and public not solved by this can come to public grievances suggestion policy matters forward to respective person
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Faiz Ahmed
Faiz Ahmed 6 years 1 month ago
NRC and Citizen Amendment Bill- Government has taken a Big Step in stopping the Illegal migration of people from NORTH-EASTERN Border of India.This step is a bit CONTRADICTORY as it lacks Effective Planning and Efficient Implementation.The fact that Security of our Country cannot be COMPROMISE at any Cost so at first the government should strictly Check the Illegal entry from NORTH-EASTERN side.Say prepare or strength the Military AIR-BASE,Seal the BORDER, Military Exercise etc.And implement LAW
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Manoj
Manoj 6 years 1 month ago
Sar Mere Ghar Nahin banaa Hai Sar kya ho chuka Chhatarpur Jila ka Rahane wala hun Sar main Chhatarpur Jile ka Rahane wala hun abhi tak mera Kutty Nahin I Hai Sar Sar aap mere Kothi banwa sakte hain please sar FB bahut Pani bhare Jaat Hai Sarkari Jankari Tak pahuncha De
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Pankaj Kumar
Pankaj Kumar 6 years 1 month ago
1.Methodofreceivinggrivances: A.Byonlinewebsiteormobileapp B.BycommoncounteratDCoffices 2.Complainantidentificationtocounterfakecomplaints: A.BymobileOTP&govtapprovedIDuploadiffilingthroughonline B.Bymobile&submittingIDalongwith C.Mentioningmobile&ByattachingIDalongwith 3.Registrationofgrievances Uponregistrationofgrievances,areceiptshouldbegeneratedwithuniquecomplaintno.&the sameshouldbedelivertocomplainantmobile&emailID. 4.MarkingofGrivances A.Grivancesshouldbeassignimmediatelytosen
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Asheesh Pandey
Asheesh Pandey 6 years 1 month ago
I had written 3-4 application through CPGRMS under pgportal.gov.in but unfortunately, They just pass issue to other department and close the issue without solution. Other problem for raising corruption issue, they ask valid proof like audio/ video proof, How is it possible for a general people to have dare to make a audio or video clip of high profile officer in his/her office? Government should just have a investigating team to investigate against issue raised by any citizen.
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