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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Jayesh Kulkarni
Jayesh Kulkarni 6 years 3 weeks ago
Hon PMO & Finance Department (RBI, All Banking Channels) We have strongly Objection on Governments is Ignorance on DIGITAL TRANSACTION CHARGES in any of the name like TOM/DEEK/HARRY or TOM & JERRY or SANTA/BANTA, Comedy King Circus named charges for Online Payments. We can share 100 proof of BLACK MONEY is getting collected under the name of Bank Charges by Merchants or Banks like Exhortations, Black Money like many HIDE & SEEK Charges. Even many times products Sold without BILL or in Black
mygov_1574531101947131.pdf
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Jayesh Kulkarni
Jayesh Kulkarni 6 years 3 weeks ago
GOVT OF INDIA, Finance Department, RBI, To take 10000% Responsibility for FAKE BOGUS BANKS, BOGUS BANK ACCOUNTS ALL TYPE, SAVING BOGUS BANKS, BOGUS LONE ACCOUNTS, BOGUS Institutions who use to Withdrawal of CASH in Such a High Volume from Rs. 2 CR to 2000CR.. Do Central Government planning to Open Private CASH Printing Presses, for all Unaccounted & Forge Bogus BANK Accounts, Banks etc.. PMO has to Take CARE of COMMON MAN from ALL CASH CRIMINAL KILLING CONTRACTS, D GANGS Etc...
mygov_1574530984947131.pdf
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SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 3 weeks ago
Pranams sir. A separate link with the classification like students, farmers ,aged people and entrepreneurs to know the scholarship eligibility for students and subsidiary to others. Bharat Mata ki jai. jai hind.
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PRADEEP KUMAR PADHY
PRADEEP KUMAR PADHY 6 years 3 weeks ago
The grievance website ( https://pgportal.gov.in › Home › Lo... Lodge Public Grievance - CPGRAMS ) is NOT making any solution is transferring cases to other development and pending for months. It should either solve or reject with in a time frame rather be tactical legally with public. For example mine 4 out of four cases are pending for months. Thus we loose hope with the system. It is neither good for the public nor for the government.
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Naresh Gupta_3
Naresh Gupta_3 6 years 3 weeks ago
Dear Sir,, We are thankfull to you for pushing electric vehicle ti curb upone pollution and dependency on other countries for buying petro petrol products I am a electric scooter dealer at Mumbai. We are facing the biggest challenge is of financing of these scooter by banks. None of the Nationalities bank is financing and from private sector bank except one no other bank is doing finance. The rate of interest is high. So, I request to look into the matter so that people get easy and cheap fina
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Rakesh Ranjan Mishra
Rakesh Ranjan Mishra 6 years 3 weeks ago
Each and every citizen of India including employees should be free to submit their grievances on this portal. They may not be tortured by their controlling authority for making their complaint on this portal. More awareness should be created about existence of such arrangements. Legally qualified professionals should be attached with this portal to make a difference. Otherwise no use sir. It is better to keep facing trouble than to inform on this portal. I have a great experience in this regard
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Rakesh Ranjan Mishra
Rakesh Ranjan Mishra 6 years 3 weeks ago
The grievances are not settled with fair justifications. Honest and expert committee should make analysis of the explanation given by the concerned departments. Otherwise it is of no use if the problems are still left out for the victims. To ensure good governance, this portal should have a separate transparent and unbiased committee of its own to give final solutions to the victims. Jai Hind
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jayeshkumar jaysukhlal joshi
jayeshkumar jaysukhlal joshi 6 years 3 weeks ago
Regarding to my Public grievance No. PMOPG/E/2019/0229337, PMOPG/E/0333014, PMOPG/E/2019/0333144, MOLBR/E/2018/12240, MOLBR/E/2018/07694, GOVGJ/E/2018/02820.Respected sir Myself Jayesh Kumar Jaysukhlal Joshi working with Ambuja Cement Ltd., Ambuja Nagar Kodinar Dist Gir Somnath requested you to do the needful regarding to my mapping which was not doing since last five years, giving me my pending four years increment of my hard work & labour &changing my grade & designation since last 14 yrs.
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