GOVERNMENT OF INDIA
English language

Home | MyGov

Accessibility
Accessibility Tools
Color Adjustment
Text Size
Navigation Adjustment
Screen Reader iconScreen Reader
Menus
Sticky Menu

Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

Reset
Showing 2749 Submission(s)
Prashant Sharma
Prashant Sharma 6 years 3 weeks ago
As discussed with many GOvt Officials - The Problem/ Solution : (1). Higher no. of recruitment at Lower Level as compared to Senior level (currently it is reverse)- it will save cost & Resolution (2). Right person for right job - give job to the person- he is technically competent (normally mockery in current govt System) (3). Bureaucrats can do Miracles - very foolish thought - driven by Britisher Philosophy (4). Min. and Maxmimum tenure of any Govt employee SHOULD BE 02- -05 YEARS
Dislike (0)
Reply
Report Spam
Dinesh kumar
Dinesh kumar 6 years 3 weeks ago
According to us, the government should give a number and should create a Whatshap number or an app. All of this should be that if an officer is not working or taking a bribe or spending more time, then directly to the central government He could help the person pass by. And the Central Government should immediately get that information done on the officer, the victim should get step by step online or through phone. Whether the work is being done in the complaint given by him. As it goes live
Dislike (0)
Reply
Report Spam
NANDHAKUMARI
NANDHAKUMARI 6 years 3 weeks ago
The present study showed the overall water quality of Virudhunagar district is poor and unsuitable for drinking purpose which recommends the use of indigenous technologies, to make water fit for drinking purpose.
Dislike (0)
Reply
Report Spam
Debashis Ghosh
Debashis Ghosh 6 years 3 weeks ago
What we know about police? We know police are the protector of us. But reality and imagination are two different things because in reality police are the most corrupt people on the earth.Yes all police officers are not bad. However, I would like to tell our government to make small room in every police stations, if any person goes to police station,one person will be there to show her/him sympathy. It will help us to be friendly with police Police should understand the problems of common people.
Dislike (0)
Reply
Report Spam
Debashis Ghosh
Debashis Ghosh 6 years 3 weeks ago
Undoubtedly this is a great idea but you need to make sure that public opinions will be taken care up by the management recruited by you. I have seen most of the websites don't have proper contact no or if there is contact no, we never able to connect on those number. Even we never get reply for our problems. So make sure to have these kinds of facilities on your websites. However, Its really great to see that you are going to do a good thing.
Dislike (0)
Reply
Report Spam
Sheejith Kanoth Chenoli
Sheejith Kanoth Chenoli 6 years 3 weeks ago
Dear Officer, Requesting a Constitutional Rights integrated with Human Rights and Child Rights and Woman Rights based Interactive Environment based Grievances Method . Video interaction of Indian CitizenS with a Aadhaar Verification if you can introduce IT would be much more Helpful for Perfect Expression rather than depending upon Social Community Servers. Regards, Sheejith Kanoth Chenoli, Dreamland, P.O.Muzhappilangad, Kannur, Kerala, India. Pin:670662 Mobile:00918281752149.
Dislike (0)
Reply
Report Spam
C K Mansoor Rahman
C K Mansoor Rahman 6 years 3 weeks ago
Honorable Sir/Madam ji Nameshkar, Kindly provide a system of online police verification system for passport related matters through UIDAI database for verification of both biometric and demographic address verification. This is as usual my humble ideas and suggestions for your kind perusal please. with regards.
Dislike (0)
Reply
Report Spam
Sticky Menu