GOVERNMENT OF INDIA
Start Date
24/07/2026 - 12:01
End Date
24/08/2026 - 23:59
Time zone: IST (GMT +5.30 Hrs)
Created : 7/07/2026
178
Total Comments
109
Users Participated
The Income Tax Department invites constructive suggestions from citizens, taxpayers, professionals, businesses, and other stakeholders to strengthen its Citizen Charter and make it more transparent, citizen-centric, accessible, and responsive to the evolving needs of taxpayers.
The Citizen Charter reflects the Department's commitment towards delivering quality taxpayer services by defining service standards, timelines, taxpayer rights, and responsibilities. As part of its continuous efforts to improve taxpayer experience in line with the vision of Viksit Bharat 2047, the Department seeks practical suggestions and innovative ideas to further enhance the Citizen Charter.
Suggestions may be submitted on, but are not limited to, the following areas:
- Improving taxpayer services and service standards.
- Simplifying taxpayer interactions with the Income Tax Department.
- Enhancing transparency, accountability, and service delivery.
- Strengthening grievance redressal mechanisms.
- Improving accessibility for senior citizens, women, persons with disabilities, and first-time taxpayers.
- Promoting digital service delivery and ease of compliance.
- Making the Citizen Charter easier to understand through simplified language and better communication.
- Any other suggestions that can make the Income Tax Department more citizen-friendly, efficient, and responsive.
Your valuable suggestions will contribute towards strengthening taxpayer services, promoting trust, and building a transparent, efficient, and citizen-centric tax administration.
14 hours 37 minutes ago
राष्ट्रीय करदाता सेवानिवृत्ति निवेश योजना: नियमित आयकरदाताओं के लिए आयकर की अंतिम देयता का एक छोटा निर्धारित प्रतिशत (जैसे 10%) उनके नाम से स्वचालित रूप से सेवानिवृत्ति खाते में निवेश किया जाए। सरकार अपनी ओर से कोई राशि न दे; अंशदान करदाता से ही हो। आय और आयकर बढ़ने पर निवेश भी स्वतः बढ़ता रहे, जिससे लंबे समय तक चक्रवृद्धि के माध्यम से एक अच्छा सेवानिवृत्ति कोष तैयार हो सके। इससे करदाता की भविष्य की आर्थिक सुरक्षा बढ़ेगी और सरकार पर अतिरिक्त बजटीय भार नहीं पड़ेगा। “आज कर, कल सुरक्षित सेवानिवृत्ति।”
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22 hours 38 minutes ago
There should be a simple way to claim TDS even if PAN was not available during deduction
Now we have to request the deductor revise their statment after PAN is issued. But sometimes they decline such requests and we don't get that TDS back.
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2 days ago
My suggestion is to introduce a “Taxpayer Service Guarantee” under the Citizen Charter. Every communication from the Income Tax Department should clearly state: what action is required, why it is required, the last date, the expected processing time, and the next step.
A single “My Tax Service” dashboard could show ITR status, refund, notices, responses, payments, grievances, deadlines and pending actions in one place. For every grievance or service request, taxpayers should receive a unique tracking number, a committed resolution timeline and an automatic escalation if the timeline is exceeded.
The portal should also provide simple explanations of notices in plain language, along with multilingual support and an AI-based assistant for common queries.
This will reduce confusion, repeated submissions and dependence on intermediaries, while improving transparency, accountability and trust between taxpa
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2 days 1 hour ago
A Citizen Charter is a promise by the government to deliver services in a time-bound, transparent, and citizen-friendly manner. For taxpayer services, this means putting the taxpayer at the center and ensuring dignity, ease, and accountability.To build better services, we need clear timelines for ITR processing, refunds, and grievance resolution. All communication should be faceless and digital to avoid harassment and ensure fairness. A single dashboard can help taxpayers track the status of returns, notices, and payments in real time.Taxpayer education is also important. Simple guides, multilingual helpdesks, and AI chatbots can make compliance easier for everyone, especially small businesses and first-time filers. Feedback mechanisms should be strengthened so citizens can rate services and suggest improvements.By inviting suggestions for the Citizen Charter, the government can co-create a system based on trust. When services are prompt, respectful, and transparent,
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2 days 12 hours ago
प्रक्रिया का सरलीकरण (Process Simplification): आयकर पोर्टल और फॉर्म (ITR) की भाषा को अधिक सरल और आम नागरिक के समझ आने योग्य बनाया जाए, ताकि बिना किसी पेशेवर मदद के भी रिटर्न दाखिल किया जा सके।
समयबद्ध सेवा और निवारण (Timely Service & Dispute Resolution): टैक्स रिफंड मिलने की समय-सीमा तय हो और करदाताओं की शिकायतों/अपीलों का निस्तारण (Grievance Redressal) अधिकतम 15 से 30 दिनों के भीतर होना अनिवार्य किया जाए।
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2 days 15 hours ago
5. Any queries related to incometax can be answered through FAQs(Frequency Asked questions) , Manuals, help doc etc.
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2 days 15 hours ago
4. Senior citizens or other people who don't have online access can depend on auditors for filing, or their family to help out. This way everyone can do online better way.
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2 days 15 hours ago
3. Current system of incometax filing is good ie online methods. It is saving cost , time to process, man hours etc. This is we can maintain it.
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2 days 15 hours ago
2. About incometax, why we pay incometax everything can be educated to ground or all levels and can understand about tax payers contribution towards country's improvement can understand in ground or all level.
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2 days 15 hours ago
Some suggestions.
1. People can understand the economic improvement from 10 to 5 in 12 years. This shows the progress and incometax is used in proper way. No corruption. Same trend goes well can reach Viksit Bharath easily. The incometax collected is used in proper ways. That is good for us.
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