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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

Showing 2749 Submission(s)
KRISHNAN M R
KRISHNAN M R 5 years 9 months ago

many people are not even aware that such system (CPGRMS) is available for public.

The second thing is to classify grievances (critical / major / minor) - I think it is already in the scheme, nevertheless not followed.

third is the timeline definition for each classification for redressal. many are complaining in man ki Baat site that their grievances is not addressed for months!!

no doubt it is a good initiative, no other PM even bothered to bring it to this level, but result is important.

VICTORIA
VICTORIA 5 years 9 months ago

grib enshan mehnat s apni kun paise ki kamai s chota sa ghar banata h jisme unke sath unki wife n unke do chote bache love s rhe but whi achnk unke life m koi bda accident hota h ki bgl k ghar n jameen ko koi paise wala docter kharid leta h tik h but jab wo apna ghar bnata h to us grib ki chatt m chdd k thod fod krke apna ghar ko shine krta h ,grib ko ashu tklif dekar apna mahal bnata h ky ye shi h?

VICTORIA
VICTORIA 5 years 9 months ago

mujhe es baat ka answer chaiy ki paisa wala h tik h to etna ghamnd gurur attitude Q krna acha bt h but achi baato p kare na jis kar unse preshan hokr grib enshan chate h ki agr nagr nigam y state k cm y india k pm akr agr us bgl k amir pdosi ko samjaynge ki wo jo kar r h glt kar raha h to shyd wo smj jay but us grib ki koi v baat na sunnna chata h na samnjna or na he help krna y kaha k justic h?

VICTORIA
VICTORIA 5 years 9 months ago

Hi good evening sir,India k pm merendra modi ji s ek Question puchna chati hun
1) amir n grib k bich AGR problem es baat ko lekr h ki bgl k pdosi paise wale ho n grib enshan ki asbestr m Bina Permisn k bli lgakr apna Ghar wo plastr paint krta h wagerah2 aise2 preshan krte h so grib enshan JB unko mna krta h to wo amir pdosi sunne ko ready nhi h to grib enshan JB complain krta h ki uski help Kare koi ki unko smjaya jay .but unki help koi v nhi krta Q?

Chander  Mohan Jain
Chander Mohan Jain 5 years 9 months ago

bombitup and other such apps should be banned as they are causing a lot of harassment

https://www.quora.com/Why-Im-receiving-OTP-from-various-sites-to-my-mobile-number-bulk-OTP-from-various-sites-like-Flipkart-Amazon-Goibibo-etc-with-out-my-Authorization

Santanu Datta
Santanu Datta 5 years 9 months ago

Still now no good result is given by CPGRAMS.

aniket choudhary
aniket choudhary 5 years 9 months ago

Hello everyone i am a law student and basically i am in holiday right now. So i just want to talk about global warming. Don't you guys think that we are blaming government about this but tge fact is we can do something to make our planet cool. The thing is that we don't have any other planet to survive, that's why form right now as you all are reading this vlog think some ideas to stop global warming. Because we dont have any other planet to live right? So i have some suggestion which can b used

Ghanashyam Dey
Ghanashyam Dey 5 years 9 months ago

Let the DARPG has to issue clarifications on the difference between GRIEVANCE and the ALLEGATIONS which is sometimes found anonymous, false, baseless or may sometimes require investigation which falls under the purview of Vigilance.
A National Level Seminar may be organized by the DARPG where a booklet may be issued to all Grievance Redressal Officer having clarifications on various issues to deal with grievance or complaint in a time bound manner.

Ghanashyam Dey
Ghanashyam Dey 5 years 9 months ago

Suggestion from the Corporation/Institution point of view: Sometimes few people using it in the name of others by filing an allegation to someone who is holding any office of the Central Or State Govt merely by putting false claims which is more or less of baseless allegations and sometimes it is noticed that those matters needed further investigations who are filing as a WHISTLE BLOWER. DARPG may issue clarification to all in this regard while disposing off such grievances.

SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 5 years 9 months ago

Pranams sir. A separate link should be provided for the travel guide to make our PM's interest in true. It will be definitely improve the tourism of our country without fear. Bharat Mata ki jai. Jai hind.

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