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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

Showing 2749 Submission(s)
Rajesh Dogra
Rajesh Dogra 5 years 9 months ago

CPGRAMS immersed as widespread public grievance handler in recent years. it has built good governance scenario among citizens. More efforts can be added to faster and effective functioning of it.

Shubham Deore
Shubham Deore 5 years 9 months ago

Create app or u can have same coomemt session for purpose , create ministry wise redressal system , create issue based redressal system

Nimish Somaiya
Nimish Somaiya 5 years 9 months ago

Public grieveiance systems can be successful only if all govt departments are synchronised and only if concerns raised have a proper reply channel and not just merely statements like what has been happening under RTI previously .

Greiviance redressal has to be just and clearly explained to the person raising the greiviance and the person must be satisfied . There has to be action taken against officers who are with purposeful intent not providing the necessary resolution to the problem .

RAKESH_VRUJLAL TERAIYA
RAKESH_VRUJLAL TERAIYA 5 years 9 months ago

In all department corruption can be ligslized by proper transparent system

Vigneshwaran C
Vigneshwaran C 5 years 9 months ago

Please privatize all the Public Sector Organisations of HPCL, BPCL, IOCL etc because since huge corruption prevails and in this Public Sector Organisations with regards to complaint on CPGRAM It becomes usless As culprits find all sorts of silly reasons and thereby escape from corruption charges

Sumit Pandey
Sumit Pandey 5 years 9 months ago

It is decent way for Public Grievance and government related problems but it's slow as per the aspect and expectations just like if we are facing some serious problem and wishing for relief in very less time thn CPGRAMS wouldn't gonna help thm in no time. And the in-charge of the department of CPGRAMS should also talk to victim or complainer about the problem and find him relief so the complainer feels satisfied.

PARTHiban
PARTHiban 5 years 9 months ago

grievenance is most use ful any complaint suggestion very important idea he useful to success idea

narayan gogate
narayan gogate 5 years 9 months ago

Grievance redressal is an important aspect of governance, because many times the suggestion come from ground level (those are users).But alas the portal do not use this important feature effectively. The reasons are simply the officers are never equipped and enthusiast to try some new ideas (panorama)

vrishbhanath vardhman Gumate
vrishbhanath vardhman Gumate 5 years 9 months ago

water and it's quality and education for use of water

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