Inviting suggestions on the delivery of services through MADAD

Inviting suggestions on the delivery of services through MADAD
Last Date May 21,2016 00:00 AM IST (GMT +5.30 Hrs)
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MADAD is an effort of the Ministry of External Affairs (MEA) to extend a helping hand to Indians abroad requiring consular assistance. ...

MADAD is an effort of the Ministry of External Affairs (MEA) to extend a helping hand to Indians abroad requiring consular assistance.

MADAD allows direct registration of the grievances by the members of the public and effective monitoring of the grievance handling process thereafter, until it is redressed.

MADAD incorporates several innovative features such as flexible architecture to handle a variety of grievances, linking of similar grievances on the basis of passport number to avoid duplication, automatic escalation and enhancement of priority, provision for a call centre in the future to handle telephonic queries, and colour-coded dashboards for easy assessment and monitoring.

The link to the website is http://www.madad.gov.in/AppConsular/welcomeLink

New initiatives like MADAD are being implemented by Ministry of External Affairs to better address consular needs of people through our Missions/Posts abroad. Do you feel these have helped people and led to improved delivery of services? We invite your views/suggestions.

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112 सबमिशन दिखा रहा है
1640
sanjeev kumar 3 साल 7 महीने पहले

Sir ,  hamare majdoor bhai gulf countries me kam karne jate hai. jinke passports ECR category ke hote hain unhe overseas ministry se POE clearances leni hoti hai lekin uske baad overseas ministry koi unki pravah nahi karti Saudi Arab me vaha ke employer unke passport rakh lete, aur unhe salary bhi nahi dete baad mein unko police ke hawale kar diya jata hai jaha par vo 2-3 mahine jail mein rahne ke baad embassy unko emergency certificate dekar India bhejti hai. sir inke liye kuch kare.

100
subhash kushwaha 3 साल 7 महीने पहले

सर प्रणाम हम 21 भारतीय 2014 से mohammad al-mojil group saudi arabiaमे हम लोग फसे है हम लोग भारत वापस आना चाहते है हम लोगो की मदद करे हम लोग विदेश मंत्रालय व embassyके सम्पर्क मे 2014 से ही है। आप हम सब पे दया करे हम सब को जल्द से जल्द भारत वापस बुलाया जाये

300
Mayank gupta_16 3 साल 7 महीने पहले

sir In my opinion MADAD is doing a great job,and its good to help others,but how long one can help others in turm of money,food or clothes.If we really want to develop our society & country,we all know that we have to fight with poverty & this can only done when poor person has a work to do & by doing hardwork he can get money.This will help govt also in turm of man power,and will helpfull for them also.so please try to provided a work/job to a poor person.

24100
Rajkaran Singh Bhatti 3 साल 7 महीने पहले

MADAD - CONTD. - II

1. Coordinate with Ministry of Civil Aviation - In-flight announcements, promos at Airports, Aviation academies etc.
2. Coordinate with Ministry of commerce, Industry bodies (FICCI) - for business travellers
3. Collaborate with Embassies of all countries in India, to spread a word
4. MEA should inform all other Ministries through e-mails, requesting all to spread a word in their circles.

Regards,
Rajkaran Singh Bhatti

24100
Rajkaran Singh Bhatti 3 साल 7 महीने पहले

MADAD - at present very limited awareness - Suggestions

1. Countrywide awareness campaigns be launched, with active involvement of staff at embassies etc. - road shows, local media channels, popular Indian entertainment / news channels, which NRIs also watch

2. Transfers, Training & Development, of staff

3. Distribution of Literature / posters at all Govt. offices, religious places, malls etc.

4. Promotions- TV serials, movies, short films, SMS

Regards,
Rajkaran Singh Bhatti

1320
Abhishek agrawal_40 3 साल 7 महीने पहले

Modi sir, govt dept m corruption bahut h, at raipur RTO I HAVE SEEN MANY PEOPLE GIVING 1000RS FOR GETTING DRIVING LICENSE EARLY, SIR I BELIEVE IN U AND I THINK U CAN ONLY CHANGE THIS. SIR I SUGGEST THAT IN EVERY GOVT DEPT OF THE COUNTRY THERE SHOULD BE CCTV CAMERAS AND DIRECT THE WHOLE SCENARIO CAN B SEEN BY U.THERE SHOULB BE SEPARATE ROOM AND TEAM TO LOOK AFTER THIS AND TAKE SERIOUS AGAINST CORRUPT OFFICERS AND EVEN PEOPLE NEED TO CHANGE THEIR THINKING OF GIVING MONEY AND GETTING THIERWORKSDONE

12680
PRAMOD KUMAR 3 साल 7 महीने पहले

I HAVE DO MANY MADAD TO POOR CHILD EVEN SOME TIME DISTRIBUTE CLOTHES TO THEM AND MONEY HELP TO POOR PEOPLE.BUT WHEN I WAS COME TO LIVE IN VILLAGE THEN FIND THAT POOR PEOPLE WHO ARE UNABLE TO TAKE CARE ONE CHILD HAVE MANY CHILD.THEY DO NOT CARE HOW MANY OF THEM GET GOOD EDUCATION AND HOW HE WILL FEED THEM.THEY LEFT THEIR CHILD TO CARE OF OTHERS PEOPLE.NOW WE MAY HELP THEM AT MOST BUT CANT DO ANYTHING.WE NEED TO RESTRICT THE POPULATION OF POOR, AT LEAST FOR THOSE PEOPLE WHO UNBLE TO TAKE CARE.

100
Thamarai 123 3 साल 7 महीने पहले

Please try to formalise contracts of unskilled labours (Atleast house maids going to middle east). The contract should clearly say to whom they will will work, their salary, work timings etc. Also they should be allowed mobile phone. Not allowing our maids to communicate to their family is slavery. how GOI is allowing this to happen. Embassy should have record of maids working in ME and should enquire about their safety and welfare time to time.