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Consumer Protection and Internal Trade

It is now universally accepted that the level of consumer protection is an important indicator of the level of progress in a country. A minimum level of consumer protection and responsiveness to his expectations and requirements is considered an essential aspect of any civil society. Recognizing this, United Nations General Assembly has laid down guidelines for consumer protection in 1985 and Consumer Protection Act was enacted in 1986 to strengthen the Consumer Protection in the country. While protecting the consumers we cannot ignore the traders concerns which are equally important for a growing, sustainable economy. Therefore, the regulation of trading activities in the country need to consider genuine concerns of both the consumers and the traders. This Group has been constituted by the Department of Consumer Affairs to deliberate & evolve views/ideas of all stakeholders on initiatives taken by the department.