Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Last Date Dec 05,2019 23:45 PM IST (GMT +5.30 Hrs)
Submission Closed.

About CPGRAMS ...

Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (

Suggestions can be given by citizens till 5th December 2019.

See Details Hide Details
All Comments
Showing 2751 Submission(s)
kshama jani 1 year 7 months ago

Dear My Gov, Swach Bharat Campaign is a wonderful concept. But implementation is flawed. Awareness amongst general public is lacking and public representatives need to actively involve themselves for the success of the program. One small step can be by insisting shopkeepers to keep their surrounding clean or face shop closure.This small step can be a very good game changer in enhancing the hyegine and lead to significant reduction in Dengue cases. Such incremental steps can yeild desired results

Simran Singh 1 year 7 months ago

Dear my gov, I want to say that a new workshop for students should be organized in school in which they should be told how to behave with girls and important of girls and should be told that girls are not toys with whom they cane play.They should also be told to respect elders and that something good is hidden behind scolding of our elders like parents and teachers. This is all because world is like a mirror we will get the same in future what we will do today which will bring end of humanity

Vijayaraghavan Sridhar 1 year 7 months ago

Dear Gov, I have been noticing off duty govt officials, relatives of politicians etc travel on NHAI and pass TOLL Gates without paying the Toll Tax. All these are because of exemptions allowed to special category people. Most people treat this as a prestige issue if TOLL being charged to them. My suggestion is that LimitedExemption TAGS should be provided to only Govt Vehicles & Exempted Person Vehicles only. If the politician / Govt person retired / not on power his TAG should be deactivated.

Aryan Institute of Engineering and Technology 1 year 7 months ago

Dear my Gov,
I think that we are not getting the proper output through recycling materials according to the desire. For example if we are recycling a t.v we are not getting proper products whereas we are getting only its raw materials,so we should think about it

vijay pal 1 year 7 months ago

Dear My Gov,
I think we have to educating society through workshops, seminars and street plays.
Value education should be introduced in current education system and government should open up counseling centers which can help the general public to apply values in real life situations.
so that our society and country will grow with happiness.

Neelu Singh 1 year 7 months ago

The Constitution of india has clearly articulated the social and economic goals and has specified agents for achieving the promised social revelation. Matters concerning formation and working of the executives (both political and civil) are spelt out. Citizens have been assured that the executive together with other organs of the state.

Shyamababu Patra 1 year 7 months ago

The Centralization of public Grievances Redress and Monitorinh system (CPGRAMS) will definitely increse the transparency and also mataintein the iconic check on Govt. Officials to work properly in Dept. Meanwhile the Chairman of Public Grievance should organized special meeting to minimize the pending Grievance. I salute My Gov. The sprit of Brand new India. Jai Hind, Jai Bharat.

Anand prabha 1 year 7 months ago

Namaskar to My Govt, What i think about women security in Bharat, the solution lies in the fact that self defence must be incorporated by every school right from the age of 5. The confidence level of every girl child will be raised at a very tender age. In such a way, women will be empowered and may be able to face any , I request u to make self defence classes compulsory for all schools whether private or govt . Jai Hind.

MANIKKAVALLI A 1 year 7 months ago

Dear My Gov,
Be blessed. I request you to give importance to children and youth related issues immediately as they are the real future. Thanks a lot for the opportunity for sharing my idea and your reading.