- Beti Bachao Beti Padhao
- Chandigarh UT
- Clean Ganga
- Creative Corner
- Dadra Nagar Haveli UT
- Daman and Diu U.T.
- Department of Administrative Reforms and Public Grievances
- Department of Biotechnology
- Department of Commerce
- Department of Consumer Affairs
- Department of Industrial Policy and Promotion (DIPP)
- Department of Pharmaceuticals
- Department of Telecom
- Digital India
- Economic Affairs
- Energy Conservation
- Expenditure Management Commission
- Food Security
- Girl Child Education
- Government Advertisements
- Green India
- Healthy India
- Incredible India!
- India Textiles
- Indian Railways
- Job Creation
- Mann Ki Baat
- Manual Scavenging-Free India
- Ministry for Development of North Eastern Region
- Ministry of Agriculture and Farmers Welfare
- Ministry of Coal
- Ministry of Corporate Affairs
- Ministry of Culture
- Ministry of Defence
- Ministry of Earth Sciences
- Ministry of External Affairs
- Ministry of Home Affairs
- Ministry of Housing and Urban Poverty Alleviation
- Ministry of Human Resource Development (MHRD)
- Ministry of Micro, Small and Medium Enterprises (MSME)
- Ministry of Petroleum and Natural Gas
- Ministry of Power
- Ministry of Social Justice and Empowerment
- Ministry of Statistics and Programme Implementation
- Ministry of Steel
- MyGov Move - Volunteer
- New Education Policy
- New India Championship
- NITI Aayog
- NRIs for India’s Growth
- Open Forum
- Revenue and GST
- Rural Development
- Saansad Adarsh Gram Yojana
- Sakriya Panchayat
- Skill Development
- Smart Cities
- Sporty India
- Swachh Bharat (Clean India)
- Tribal Development
- Watershed Management
- Youth for Nation-Building
Seeking comments on TRAI’s Consultation Paper on Compensation to the Consumers in the Event of Dropped Calls
In the past one year, consumers, at various fora, have raised the issue of call drops, complaining that their experience of making voice calls has deteriorated. In order to assess ...
In the past one year, consumers, at various fora, have raised the issue of call drops, complaining that their experience of making voice calls has deteriorated. In order to assess the problem, TRAI, in the months of June/ July, 2015, conducted special drive-tests on certain routes of Mumbai and Delhi, in which, it was found that Call Drop Rates of most of the telecom service providers (TSPs) were higher than the permissible limit of ≤2% set by the Authority. TRAI has prescribed financial disincentives on TSPs for failure to meet the quality of service benchmarks (including call drop).
TRAI is of the view that the problem of call drops needs to be examined in its entirety and requires adoption of a multi-pronged approach. It is also considering to make it mandatory for the TSPs to make periodic disclosures about (i) their network capacities and (ii) the steps taken to optimize their networks to address the problem of call drops. On the lines of drive tests undertaken in the cities of Mumbai and Delhi in June/July, 2015, the Authority would be conducting such drive tests across various cities in the country. While several steps are being contemplated, the Authority cannot remain a silent spectator to the problem of call drops encountered by the consumers.
In this background, TRAI has issued a consultation paper and has solicited comments with appropriate justification on the following issues:
Q1: Do you agree that calling consumers should not be charged for a call that got dropped within five seconds? In addition, if the call gets dropped any time after five seconds, the last pulse of the call (minute/second) which got dropped, should not be charged. Please support your viewpoint with reasons along with the methodologies for implementation.
Q2: Do you agree that calling consumer should also be compensated for call drops by the access service providers? If yes, which of the following methods would be appropriate for compensating the consumers upon call drop?
(i) Credit of talk-time in minutes/ seconds
(ii) Credit of talk-time in monetary terms
(iii) Any other method you may like to suggest.
Please support your viewpoint with reasons along with the methodologies for implementation.
Q3: If the answer to the Q2 is in the affirmative, suggest conditions/limits, if any, which should be imposed upon the provision of crediting talk-time upon call drop and usage thereof.
Q4: Is there any other relevant issue which should be considered in the present consultation on the issue of call drops?
Through this forum of My Gov, TRAI invites the comments of stakeholders on the above issues by 21st September, 2015.