Public Consultation on e-Governance Service Maturity Model

Public Consultation on e-Governance Service Maturity Model
Last Date Mar 18,2017 00:00 AM IST (GMT +5.30 Hrs)
Submission Closed.

Under the eKranti- Electronic delivery of services, National Centre for e-Governance Standards and Technology has been set up by STQC, Standardization, Testing and Quality ...

Under the eKranti- Electronic delivery of services, National Centre for e-Governance Standards and Technology has been set up by STQC, Standardization, Testing and Quality Certification as a Centre for formulation of standards under the Ministry of Electronics and Information Technology. Under this initiative, eGovernance service Maturity model has been formulated.

Maturity models are used to assess as-is situations (to diagnose and eliminate deficient capabilities), to guide improvement initiatives (to map the way for improvement) and to control progress. The development in the Information and Communications Technology (ICT) has made it possible for citizens to interact with the government remotely without physically visiting any government office in most of the cases and avail the e-Governance services in a convenient manner. In the context of Electronic Service Delivery – “e-Governance is about the making use of ICT in systems of governance for a wider participation and a deeper involvement of citizens, institutions, civil society groups and the private sector in the decision making process of governance.”

Over the years, the central and state governments have adopted various measures to improve the quality of services delivered to the citizens and have tried to reach different sections of the society to improve the social and economic status of the masses.
This Maturity Model caters to the requirements of e-Governance services strictly in the Indian context. The fundamental goal is to keep the criteria as objective as possible and which is not entirely based on the subjective assessment. An authentic mechanism for ensuring a rational and objective assessment of these services has been dealt with in this model. The model proposes to conduct two kinds of assessments one by the Government Ministry/Department and other by the beneficiary.

The draft specifications are now put up for public consultation till 17th March, 2017.

Click here to read the Draft Specifications eGovernance Maturity Model.

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Showing 215 Submission(s)
300
undefinz 2 years 6 months ago

PM sir, just as in Hopcoms, the payment are made online to farmers, request you to instruct the CSB (Central Sericulture Board) to replicate the same in Silk Cocoon Markets as well. This will end 4 to 5 hors of farmers waiting for their payment and also end the corruption nexus between reeler and the market officials! After waiting the previous night, it is unfair for the farmer to be treated with no respect! Farmers travel from far,often going hungry, until they get payment. Pls help!

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Mohan Lal Sindhi 2 years 6 months ago

ऑप्टिकल फायबर नेट वर्क के अलावा छोटी जगहों पर सेटेलाइट यां अन्य कोई साधन का अविष्कार किया जाना जरुरी है | दूरसंचार विभाग पहले तारो से दूरभाष सेवा देता था , फिर गांव - गांव में केबल बिछाई थी अब ऑप्टिकल फायबर केबल से सेवाए दे रहा है |तारो एवं केबल का हश्र हो चुका है , शहरो की ऑप्टिकल कटने पर तुरंत जुड़ जाती है , लेकिन गॉंव की नहीं जुड़ती है | स्किल इंडिया में ऑप्टिकल फायबर केबल जोड़ना , इन्टरनेट का मॉडेम लगाना , कम्प्यूटर ठीक करना आदि कामो का लघु अवधि का कोर्स बनाने की आवश्यकता है |

1220
Rajendra Kala 2 years 6 months ago

For our great P.M. my idea is that we should give all the Central, State Government, Districts,Tehsil and Municipalities/ Nagarpalika an Unique Identification Number for their each work in every field. The Particular area will be covered with an UID where all expenditure and work done by various agencies will be recorded in it and that will be further linked with Village to Tehsil to District to State to Centre.No work will be assigned without UID number.This will abolish Corruption completely.

1220
Rajendra Kala 2 years 6 months ago

For our great P.M. my idea is that we should give all the Central, State Government, Districts,Tehsil and Municipalities/ Nagarpalika an Unique Identification Number for their each work in every field. The Particular area will be covered with an UID where all expenditure and work done by various agencies will be recorded in it and that will be further linked with Village to Tehsil to District to State to Centre.No work will be assigned without UID number.This will abolis

2600
sudhir bansal 2 years 6 months ago

Dear Sir,
I am resident of uttar pradesh. There are so many common service centres are working at tehsil level. We can apply for so many services online like caste certificates, income certificates, resident certificate but, the person not get theses certificates until they visit the tehsil & meet the lekhpal. So, in todays scenario online service should be such that the person should be faceless once he applied he will get it online in a specific period of time.

300
Suresh Nambiar 2 years 6 months ago

Recently my parents traveled by Rajdhani. At the end of the journey, compulsory tips of Rs 200/-(100/- each) was collected by the caterers.

In case of non Rajdhani trains, if mobile payment could be made compulsory along with published menu card,then not only railways would earn more,but also curtail corruption.This will bring more money into railways and in due course can reduce train fare.

Our PM being a good Shikshak will definitely change corrupt mentality of many Indians & governance.

300
Vinodkumar.b 2 years 6 months ago

To the honerable prime minister.

My self vinod hailing from alpy Kerala.
Sir would like to invite your kind attn on govt apontmnts and age expt forces.
People who are above 35 if given chances to govt posts will benefit lots of pple,since they are giving only short srvce posts can be refilled and cost of sal will be less and can give Chnce to those who r overstrained in pvt scter.

Ygsters can afford to work in private and make them more productive and can rotate the posts to new people.

300
Vinodkumar.b 2 years 6 months ago

To the honerable primeminister,
We are proud to have a powerful priminister
Sir I would like to through your kind attention to followoing matters which If you make changes will benifit crores of Indian people.
Sir we have a traditional banking system for home loan in which people who have properties near road are eligible for getting housing loan ,sir I am a property holder with 3plots away from road and ready to give my documents as security but am not able to get.
There are crore like me

100
Ramraj Singh 2 years 6 months ago

Dear Sir/ Madam,

Just like radio app on our mobile why we can't get assess to bank and gov. Apps free of cost? The cost involved will be paid by advertisiement on these apps.

A new AADHAR basesed social networking app for indian can join all youths and can give a big boost to digitalisation.

A subsidised smartphone will help in achiving target of digital , cashless India in shortest time.

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Thakkar maulik 2 years 6 months ago

Adhar no.is compulasury conect with all new purchesing of proparty like home,vehicles,gold,Ac,etc....all .so gov. know about that with only adhar no.