Citizen-Friendly Services

Citizen-Friendly Services
Start Date :
Jan 07, 2016
Last Date :
Mar 08, 2016
00:00 AM IST (GMT +5.30 Hrs)
Submission Closed

LPG is a dominant cooking fuel of urban population and also, steadily penetrating in rural areas replacing other traditional sources of fuel which included fire wood, cow dung, ...

LPG is a dominant cooking fuel of urban population and also, steadily penetrating in rural areas replacing other traditional sources of fuel which included fire wood, cow dung, coal, etc.

There are nearly 17 crore LPG consumers in the country with average refill of 35 lakh cylinders per day. The reach of LPG connections as well as providing timely services to the consumers has always kept in pace with the technological innovations. Provision of timely services and attending the grievances of the consumers continues to be critical for consumers’ satisfaction.

Available Web as well as Mobile phone based applications are extensively used to enable the new customers to get LPG connections and the existing customers to avail services. The Ministry has been taking all measures to leverage the Digital India initiative to make it more consumers friendly.
Presently, following citizen friendly services are being offered for the prospective and existing LPG consumers.

•Book Cylinder through IVRS -– allows consumer to book refill through their registered mobile number.
•Track Refill – It’s both Web and App based facility which shows consumer last 3 booking & delivery date
•Know Your Distributor –Web based facility provides distributor name, address, contact no , Sales officers name & email id
•Talk to Us – connects to call centre managed round the clock.
•Request for 2nd cylinder – allows consumer with single cylinder connection to request for additional cylinder.
•Mechanic Service – allows consumer to register request for mechanic service.
•Surrender connection – allows consumer to register request for surrendering connection.
•Rate your distributor – allows consumer to rate distributor on 5 service parameters, which enables the consumer to ascertain the quality of services provided by the distributor.
•Bank Detail – allows consumer to update Bank details for becoming Cash Transfer Complaint to avail the subsidy under ‘PaHal’ scheme.
•Opt out of Subsidy – provides option to ‘GiveItUp’ of LPG subsidy.
•Feedback Status – allows consumer to check status of any feedback submitted earlier

Ministry further wants to bring new innovations/improvement in services provided with an aim to enhance ‘quality’ of the services provided and transparency in transactions. Therefore, suggestions/creative inputs are solicited from the all the stakeholders on improving the services using communication platforms.

Showing 391 Submission(s)
Anil Lobo 6 years 5 months ago

The LPG online services has been a boon especially for the urban population. The online payment option is particularly useful and reduces the cash floating around.

Rohit Bohra 6 years 5 months ago

Happy with the kind of service improvements seen..but I have a basic query...Why are the distributors forcing for aadar when Supreme Court have clearly said that aadhar is optional and not compulsory.

ibrahim moul naikwadi 6 years 6 months ago

I am a pensioner and my annual income is appriximately 7.00lakh which is less than 10.00lakh. So LPG subsidy should not be dispensed wih you might have taken my annual income for the year 2014-15 as I had received PROVIDENT FUND, GRATUITY AND LEAVE ENCASHMENT, THE SAME WAS MORE THAN 10.00LAKH. I REQUEST THAT MY LPG SUBSIDY MAY PLEASE BE CONTINUED

sandeep mishra_21 6 years 6 months ago

I am happy with the new services which has been introduced. Now its very easy to book LPG cylinders online. We can also download an app of M very much happy with it.

S V RAMANA MURTHY_1 6 years 6 months ago

Sir, While booking of my refill,I have mistakenly understand the IVR voice "you/spouse income is below 10 lacs,pl. submit declaration" instead of above 10" and submit my declaration through online and sign through my id and given HIG Declaration. But my income below is below 2 lacs my spouse house wife, there is no income. Kindly advice us how to cancel the HIG Declaration and avail the HP Gas LPG subsidy
my consumer No.613037

S.Ravichandran 6 years 6 months ago

There are many people who have LPG connection but don't use it because they moved out of country. One of the reason is that they think it will be difficult to get the connection when they return back to India. GOV/LPG distributors giving an assurance/undertaking that they will get their connection in 1 week from their request for connection will encourage people to surrender their LPG connection and such dormant connections can be used by the needy.

Yogesh Thandava 6 years 6 months ago

7.BPCL Does not send the cost of refil that needs to be paid while sending acknowledgement to customers. Please make sure all the LPG Companies does this on priority basis; along with the cost, the SMS should contain the call center number to report any wrong doing.

Yogesh Thandava 6 years 6 months ago

6. No customer awareness programs are run by Oil ministry or LPG Company or Local Revenue staff; therefore we need to publicize widely in local languages about the rights and duties and Incentives for reporting corruption. This should be based on 1% of Profit or Revenue. We can even think of outsource the awareness campaign.

Yogesh Thandava 6 years 6 months ago

...Charge extra from customers. On Jan 7/8th The delivery man took RS.780 in SVNS Agency in Gowthavaram. No one questioned the same.
5. Possible use of Dash cameras on the vigilance staff: These staff usually have nexus with Distributors and write wrong reports; this can be contained; and thus we can increase confidence of customers and make the staff more accountable.