Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Last Date Dec 05,2019 23:45 PM IST (GMT +5.30 Hrs)
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About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Vijayaraghavan Sridhar 8 months 1 week ago

Dear Gov, I have been noticing off duty govt officials, relatives of politicians etc travel on NHAI and pass TOLL Gates without paying the Toll Tax. All these are because of exemptions allowed to special category people. Most people treat this as a prestige issue if TOLL being charged to them. My suggestion is that LimitedExemption TAGS should be provided to only Govt Vehicles & Exempted Person Vehicles only. If the politician / Govt person retired / not on power his TAG should be deactivated.